Refund Conditions Our refund policy applies to goods or services purchased from Crystal Drop LLC. Under this policy, you may be eligible for a full or partial refund, depending on the following conditions: ●Product or service quality issues: If the goods you received have quality issues or are not as described, you can request a full refund or exchange. ●Service not provided: If you purchased a service (such as a subscription service or membership service) and we fail to provide the service as agreed, you are entitled to a full refund. ●Cancellation of order: If you cancel your order before it is shipped, we will refund the full amount. If the order has already been shipped, return shipping costs may apply.
Refund process To apply for a refund, please follow the steps below:
Contact customer service: Please contact our customer service team by email or customer service phone and provide the order number and the reason for the refund.
Review application: Our customer service team will review your refund application and request further information or evidence if necessary.
Refund processing: If your refund application is approved, we will process your refund as soon as possible after receiving the returned goods or confirming that the service was not provided.
Refund Method The refund will be processed according to your original payment method. The specific refund time depends on the payment method you use and the policy of the payment institution.
Special Circumstances In the following cases, you may not be eligible for a refund: ●Returns without quality issues: If you return the product without quality issues, you may need to bear the return shipping and repackaging costs. ●Exceeding the refund period: According to our refund policy, refund applications must be submitted within a certain period. Applications after the deadline may not be accepted.
